It’s not uncommon for a company’s leaders and boards of directors to have different visions. Both groups believe they have the answers, but too many hands on the steering wheel can cause an organization to veer off course. Through our Leadership Alignment work, Oliver Group consultants will help get all decision-making parties on the same page to develop plans and goals that can be carried throughout the organization.
Combining two organizations or reorganizing your current structure can create a new, stronger, more efficient entity. But the process is complicated. You must assess each organization’s financial and operational strengths, customer base, market presence, product or service expertise, organizational culture and a myriad of other factors.
The Oliver Group can help you create a new organization and a plan to move forward with more assets, talent and opportunities. We’ll guide you through the entire process, from pre-deal planning and deal completion through post-deal integration, which can help identify potential problems and develop strategies to solve them.
The key to keeping customers is how you develop and serve them. With the Oliver Group’s Customer-Focused Selling (CFS) workshop, you and your team will learn how to listen, identify needs, and help customers with solutions. Based on the Selling Skills Assessment Tool (SSAT), the program identifies competency gaps, allowing sales teams to focus on specific areas of opportunity to be more effective at consultative selling. Results include improved sales performance, increased customer retention, individual self-confidence, and better predictability and sustainability for your business.
The SSAT provides objective data that evaluates sales abilities on three levels: individual, team and company-wide. It provides an objective look at salespeople’s strengths and skills, as well as areas that need improvement. It’s most often used with the Customer-Focused Selling (CFS) program designed to teach associates how to listen, identify needs, and truly help customers with solutions.
Without a clearly defined, well-understood plan with clear goals, an organization can find itself distracted or simply underperforming. By developing a strategic plan with goals, the Oliver Group can help your organization understand expectations, measure outcomes, improve decision-making, anticipate and manage change, and align leaders from top to bottom, as well as identify strengths, weaknesses, opportunities and threats.
The sudden departure of a top executive or the failure to plan around potential gaps in leadership could throw your organization into chaos. With Succession Planning, we can help prepare you for the future by identifying and training upcoming talent for leadership. For long-term survival and success, continuity of leadership – not just the CEO, but all key positions – must be top priority for your organization.